Fees and Billing

We are an out-of-network provider, which means payment is due at the time of service, and we do not bill insurance companies on your behalf. However, many clients choose to submit claims independently to their insurance for potential reimbursement.

After services are provided and payment is made, we can issue a superbill — a detailed invoice that you can submit to your insurance company. To make this process easier, we partner with Reimbursify, an app that helps streamline out-of-network claims.

We understand that insurance can be complex, so we encourage families to contact their provider in advance to better understand their out-of-network mental health benefits.

To check your mental health coverage, call the Member Services number on the back of your (or your child’s) insurance card. Let the representative know that you’re looking for out-of-network mental or behavioral health services and specify the type of service you’re seeking (e.g., therapy, psychological evaluation).

If the insurance company requests provider details, you can use this information:

• Dr. Maya Matheis, Hawai‘i license: #PSY-1979, California license: #PSY32638
• Dr. Yuji Kim, Hawai’i licesnse: #PSY-2213

We also recommend using these helpful worksheets to guide your call:

• Therapy Benefits Worksheet
• Assessment Benefits Worksheet

Some questions that you may want ask:  

• Do you cover out-of-network mental or behavioral health services?
• What is the reimbursement rate for these CPT codes? (See below for commonly used billing codes)
• Is there a deductible I need to meet before reimbursement begins?
• What is the claims submission process (e.g., mailing address, online portal)?
• Is there a limit to the number of sessions covered per year?

These are the most commonly used billing codes at our clinic. Please note that exact codes may vary depending on the service provided. If you are submitting for out-of-network reimbursement, your superbill will list the appropriate codes based on the care you received.

For Therapy and Intervention Services

• 90791 – One-time code for initial intake session
• 90837 – Individual therapy session (typically 53+ minutes)
• 90853 – Group therapy session

For Psychological Evaluation Services

A single comprehensive evaluation typically includes several of the following codes, depending on the number and type of tests administered, scoring time, and the complexity of the evaluation:

• 90791 – Diagnostic intake
• 96136  – Test administration and scoring (first 30 minutes/day)
• 96137 – Test administration and scoring (each additional 30 minutes/day)
• 96130  – Evaluation and integration of testing results (first hour/day)
• 96131  – Evaluation and integration of testing results (each additional hour/day)

We understand that comprehensive psychological assessments are a significant investment for many families. To support access to care, we offer interest-free monthly payment plans for assessment services. Families may choose to sign an agreement outlining a personalized plan, which includes an initial down payment followed by manageable monthly installments toward the remaining balance. We’re committed to working collaboratively with each family to find a payment schedule that meets their needs.

Please note that due to the ongoing and recurring nature of therapy services, monthly payment plans are not available for therapy at this time. Payment for therapy sessions is due at the time of service.

We believe that quality psychological care should be accessible to all families. A portion of our caseload is reserved for pro bono (no-cost) services. Eligibility is determined based on household income, with priority given to families experiencing special circumstances such as legal issues, recent job loss, complex needs, or lack of access to other community-based resources.

If you believe your family may qualify, we encourage you to reach out and schedule a free consultation to learn more. We’re happy to talk with you about your situation and explore how we can help.